Effective Date: July 1, 2026


PRIVACY POLICY


At Visuals By Marchena ("Visuals By Marchena," "we," "our," or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit www.visualsbymarchena.com, submit an inquiry, access a client gallery, sign a contract, or use any of our photography and videography services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.


INFORMATION WE COLLECT

Depending on how you interact with our website or services, we may collect the following information:



Information You Provide

When you submit an inquiry, contact us, request pricing, or book a session, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Mailing address (when applicable)
  • Wedding or event information
  • Session details
  • Venue information
  • Any information you voluntarily include in your message


If you choose to hire us, additional information necessary to provide our services may also be collected, including signed agreements, invoices, questionnaires, timelines, and other project-related information.



Information Collected Automatically

When you browse our website, certain information is collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referring websites
  • Approximate geographic location
  • Website interactions


This information helps us understand how visitors use our website and allows us to improve performance and user experience.



Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, measure website performance, and understand visitor behavior.


These technologies may include:

  • Google Analytics
  • Google Search Console
  • Meta (Facebook) Pixel
  • Browser cookies
  • Website performance cookies


Cookies may remember your preferences, help analyze website traffic, improve our services, and measure advertising effectiveness.


Most browsers allow you to disable or manage cookies through your browser settings. Disabling cookies may affect certain features of the website.



How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Responding to inquiries
  • Providing photography and videography services
  • Preparing proposals and contracts
  • Scheduling sessions
  • Delivering client galleries
  • Processing payments
  • Communicating regarding your project
  • Providing customer support
  • Improving our website and services
  • Preventing fraud and unauthorized activity
  • Complying with legal obligations


We do not sell your personal information.



Payment Information

Payments may be made through trusted third-party payment providers, including:

  • Stripe
  • PayPal
  • Pixieset Payment Processing
  • Cash
  • Check


Credit card and payment information is processed directly by the payment provider. Visuals By Marchena does not store or have access to your complete payment card information.



Contracts and Client Management

Photography service agreements and related documents are securely managed through Pixieset.


Information submitted through contracts, questionnaires, invoices, or booking documents is used solely to provide contracted services and fulfill our obligations to you.



Client Galleries

Client galleries are hosted securely through Pixieset.


Depending on the gallery settings, you may be asked to provide your name and email address before accessing a gallery.


Information collected through Pixieset is used solely for:

  • Gallery access
  • Download notifications
  • Favorite selections
  • Gallery communication
  • Order fulfillment


Your information is never sold or used for unrelated marketing purposes.



Photography and Videography

As part of providing photography and videography services, we create photographs and video recordings that may contain identifiable individuals.


These images and recordings are created solely for the purpose of fulfilling contracted photography and videography services.


We do not collect photographs or video recordings for biometric identification, facial recognition, or identity verification purposes.



Portfolio and Promotional Use

Unless otherwise provided in a written service agreement, photographs and video created by Visuals By Marchena may be displayed as part of our professional portfolio.


This may include use on:

  • Our website
  • Social media platforms
  • Online portfolios
  • Printed marketing materials
  • Studio samples
  • Competitions
  • Publications
  • Advertising
  • Educational presentations


Such use is limited to promoting our work and business.

Children and Family Sessions

We photograph families, children, maternity sessions, newborns, and other family-related events.


Any personal information collected regarding minors is provided voluntarily by a parent or legal guardian solely for the purpose of providing photography services.


We do not knowingly collect personal information directly from children through our website.



Sharing Information

We may share limited information with trusted third-party providers only when necessary to operate our business, including:

  • Pixieset
  • Stripe
  • PayPal
  • Website hosting providers
  • Technology service providers
  • Cloud storage providers
  • Professional advisors when legally required


These providers are only given the information reasonably necessary to perform their services.


We never sell or rent your personal information.



International Clients

Visuals By Marchena welcomes clients from outside the United States.


If you access our website or engage our services from another country, you acknowledge that your information may be processed and stored in the United States.



Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide contracted services
  • Maintain business records
  • Comply with tax and legal obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain backups of client work


Completed photographs and videos may be archived for business continuity and portfolio purposes.



Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.


While we strive to use industry-standard security measures, no method of electronic transmission or online storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.



Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information where permitted by law
  • Withdraw consent where applicable
  • Request information regarding how your data is processed


Requests may be submitted using the contact information below.



Third-Party Websites

Our website may contain links to third-party websites or services.


We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.



Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.


The updated version will become effective immediately upon posting to this page. The Effective Date at the top of this document will indicate the most recent revision.



Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:


Visuals By Marchena

Colorado Springs, Colorado, USA

Email: visualsbymarchena@gmail.com

Website: www.visualsbymarchena.com